Error Message "Attribute EmailAddress In EmailEO Is Required" When Saving Changes To An Account (Doc ID 2053308.1)

Last updated on SEPTEMBER 08, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

When saving an existing account after updating one field and clicking to view the address the following error occurs when the Save and Close button on Account is selected


ERROR
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Messages for this page are listed below.
Error
Attribute EmailAddress in EmailEO is required.
Error
Attribute EmailAddress in EmailEO is required.


STEPS
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The issue can be reproduced at will with the following steps:
1) Edit Account AAAA
2) Click Profile Subtab
3) Update one field e.g. Description
4) Hit Save
5) Under addresses Click Primary Address to AAAA
6) Click Cancel to return to Account Overview page
7) Hit Save and Close
8) Error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to save changes to an Account

Cause

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