After Extended Usage the Sales Cloud Mobile Application Keeps Crashing (Doc ID 2053318.1)

Last updated on SEPTEMBER 08, 2015

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.9.2.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Performance

When using the Oracle Sales Cloud Mobile application it crashes randomly with the following error

ERROR
-----------------------
Unfortunately, Oracle Sales Cloud has stopped


STEPS
-----------------------
The issue is random and there are no clear steps to reproduce

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Sales Cloud Mobile application crashes.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms