Not able to Convert Responses Received From Marketing Campaign To Lead (Doc ID 2053812.1)

Last updated on SEPTEMBER 09, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Create Lead from Marketing Campaign Responses, the system says 'Request has been submitted successfully' but nothing happens, even the status of the response is not changed.

1. Log n to FUSE App
2. Navigate to Marketing --> Process Response
3. Select any response and drill down to detail view
4. Click on 'Convert to Lead' from Action Menu


Cause

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