SUI - Master Record For Manual Duplicate Resolution Requests Is Not First Record Selected. (Doc ID 2055031.1)

Last updated on SEPTEMBER 13, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
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In SUI, when merging records, the "Master" record is whichever record appears first. This is different to Classic UI

EXPECTED BEHAVIOR
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The "Master" record is the record that was selected first. This is how Classic UI determines it's master record.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open SUI Contact
2. Choose multiple contacts, from right to left and choose Action > Merge
3. The master role is which ever contact is in the top right.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot choose the master record in SUI

Cause

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