SUI - Master Record For Manual Duplicate Resolution Requests Is Not First Record Selected. (Doc ID 2055031.1)

Last updated on SEPTEMBER 13, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


On : version, Data Quality, Customer Hub

In SUI, when merging records, the "Master" record is whichever record appears first. This is different to Classic UI

The "Master" record is the record that was selected first. This is how Classic UI determines it's master record.

The issue can be reproduced at will with the following steps:
1. Open SUI Contact
2. Choose multiple contacts, from right to left and choose Action > Merge
3. The master role is which ever contact is in the top right.

The issue has the following business impact:
Due to this issue, users cannot choose the master record in SUI


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