My Oracle Support Banner

When Attempting To Search For Activities An Incident Error Occurs (Doc ID 2055549.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

When attempting to search for activities, the following error occurs.

ERROR
----------------------
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 250, Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp.

The SalesServer_logs shows the following error:

From the log
Caused by: java.lang.ClassCastException:
oracle.jbo.ViewCriteria$NestedViewCriteriaRow
at
oracle.apps.crmCommon.core.publicUi.declarativeComponent.search.ListSearch.validSearchCriteria(ListSearch.java:977)
at
oracle.apps.crmCommon.core.publicUi.declarativeComponent.search.ListSearch.queryListener(ListSearch.java:220)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
... 86 more

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Sign-in to FuseWelcome page
2) Click Sales>Activities
3) Click Activities Subtab ("My Open Activities" should be default for search list)
4) In Find enter some text to search on e.g. "Test"
5) Click Search button
6) Click "Show Advanced Search"
7) Click Search
8) Incident error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users encounter an incident error when searching for Activities

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.