Topic Not Getting Any Results

(Doc ID 2055620.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen

ACTUAL BEHAVIOR
---------------
Topic does not capture the results from the news websites which ideally it should.


EXPECTED BEHAVIOR
-----------------------
Topic should capture news articles from the websites since they have been added to the Listen Data Source.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Topic
2. Add a search term which is popular in News articles
3. Wait for the responses to be captured by the Topic
4. Go to Dashboards
5. Select the Topic from left pane
6. Click on any graph to see the snippets under that section.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust SRM to capture all data as expected

Cause

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