Termination Fails with Error: WorkflowServiceEngine request to SOA mesh failed, <jobId>-999999</jobId> (Doc ID 2055836.1)

Last updated on SEPTEMBER 14, 2015

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Global Human Resources

When attempting to terminate an employee,
the following error occurs.

ERROR
-----------------------
Warning:
Changes to this data are pending approval.
You cannot update this data until the approval completes.

Notification details/server logs show further detail:

WorkflowServiceEngine request to SOA mesh failed.
Request operation getJobDetailsForNewAsg from default/HcmEmploymentTerminationsComposite!8053621_21192062/TerminationsApproval to JobServiceV2 failed with error: oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : access denied

NormalizedMessage Payload:
parameters:
<getJobDetailsForNewAsg xmlns="http://xmlns.oracle.com/apps/hcm/workStructures/jobs/jobServiceV2/types/">
  <effectiveDate>2015-08-31</effectiveDate>
  <jobId>-999999</jobId>
</getJobDetailsForNewAsg>



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Manage Work Relationship for a specific employee
2. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, one specific employee cannot be terminated in Production.

Cause

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