Unable to select additional search fields in an advanced search of SUI (via iPad) (Doc ID 2056180.1)

Last updated on SEPTEMBER 21, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Unable to select additional search fields in an advanced search of SUI (via iPad)

This issue occurred when user access from iPad.

STEPS
--------
1.Login to Sales Cloud and move to Account overview page on SUI.
2.Select [List] list and [Create or Edit Lists…] value to display an advanced search popup screen.
3.[Saved Searches] screen is displayed.
4.Select [Add Fields] button to add search fields.
5.Select [▼] button in the field list to scroll down and display hidden fields.
 # User can only select [▼] button to scroll down this list in case of using iPad.
6. The list values down very fast. User can't select the values which displayed in middle of the list.
  The bottom values are displayed eventually.

EXPECTED BEHAVIOR
-----------------------
The Add Fields LOV should scroll slowly enabling user to select one of the fields to be added.
But in this case, it moves too fast and unable to select a field.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select the required fields for the Search

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms