Error When Attempting to Submit a Quote for Approval [An unknown error (class com.bm.xchange.util.BMSystemException)] (Doc ID 2056819.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.

Symptoms

After submit for approval action, an error appears:

From within the printserver_stdout.log file in the error logs.

Month DD, YYYY HH:MM:SS Timezone com.bm.xchange.external.ApplicationManager perform
SEVERE: java.lang.reflect.InvocationTargetException
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.bm.xchange.external.ApplicationManager.perform(ApplicationManager.java:73)
at com.bm.xchange.external.server.ExternalizedServer$WorkerThread.run(ExternalizedServer.java:257)
Caused by: java.lang.ClassCastException
Month DD, YYYY HH:MM:SS PM com.bm.xchange.external.server.ExternalizedServer$WorkerThread run
SEVERE: java.lang.reflect.InvocationTargetException
Month DD, YYYY HH:MM:SS PM com.bm.xchange.external.server.ExternalizedServer$WorkerThread run
SEVERE: Close channel..

From the bm.log file in the error logs:

[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:1903) - An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: YYYY-MM-DD HH:MM:SS.
Unknown Error
[ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:1905) - Reporting Runtime error (class com.bm.xchange.util.BMSystemException): com.bm.xchange.util.BMSystemException: Unknown Error
com.bm.xchange.util.BMSystemException: Unknown Error
...
Caused by: com.bm.xchange.util.BMSystemException: Could not write to file.
...
Caused by: java.io.IOException: PDF header signature not found.

Changes

A migration was performed, or custom XSL was implemented.

Cause

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