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Error When Attempting to Submit a Quote for Approval [An unknown error (class] (Doc ID 2056819.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.


After triggering the Submit for Approval action, an error appears. In the printserver_stdout.log file in the error logs:

Month DD, YYYY HH:MM:SS Timezone perform
SEVERE: java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
Caused by: java.lang.ClassCastException
Month DD, YYYY HH:MM:SS PM$WorkerThread run
SEVERE: java.lang.reflect.InvocationTargetException
Month DD, YYYY HH:MM:SS PM$WorkerThread run
SEVERE: Close channel..

From the bm.log file in the error logs:

[ERROR] - An unknown error (class has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: YYYY-MM-DD HH:MM:SS.
Unknown Error
[ERROR] - Reporting Runtime error (class Unknown Error Unknown Error
Caused by: Could not write to file.
Caused by: PDF header signature not found.


A migration was performed, or custom XSL was implemented.


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