Unknown prompt or chat invite appearing on production pages (Doc ID 2056867.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
'Hello' popup appearing instead of chat link on page.

EXPECTED BEHAVIOR
-----------------------
Chat link should appear

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to customer page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot load page without popup and cannot chat with agents

Cause

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