Outlook Synchronization Fails With Error FC0020 (Doc ID 2057124.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

When attempting to Sync with Sales Cloud, the following error occurs.

ERROR
-----------------------
[15-07-23 15:56:52.348866,T6284] [ERROR] [first chance exception]: struct resource_manager::resource_not_found: resource id 'error_id-FC0020' not found
[15-07-23 15:56:52.350866,T6284] [ERROR] [connector_site]: [15:56:52.350866],,{first chance exception}: class fusion::fusion_exception_impl: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0020
@@@@rref:soap_2015-07-23T10-25-34-494.xml.gz.bin
@@@@result:error
[15-07-23 15:56:52.363867,T6284] [info] [sync_manager]: synchronization finished. result: error (result code: FC0020, result message: 'Application experienced technical difficulties. Further troubleshooting should be done by technical support.', total duration: 69.046 seconds)

The SOAP dump shows

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start a full sync with Sales Sales

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete a sync with Sales Cloud

Cause

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