Error: Canvas Page URL: can't be blank (Doc ID 2057482.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Content and Apps

On trying to establish a connection from the Facebook App to the SRM App, there is an error that the canvas url is blank & thus the connection is not getting established.


ERROR
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Canvas Page URL can't be blank.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new Facebook App
2. Create a new App on SRM & provide its App ID & Secret
3. Click on Create button to see the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to establish connection for the view in Facebook

Cause

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