Facebook Stream Shows Unauthorized After It Has Already Been Reauthorized (Doc ID 2058197.1)

Last updated on AUGUST 22, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

Facebook stream have been reauthorized, but the customers continue to get the reauthoization error if they try to publish to these streams

ERROR
-----------------------
Error : This stream needs authorization




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Get a Facebook stream to be de-authorized
2. Reauthorize the stream
3. Try to include any of such streams to CAPP for publishing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot publish to Facebook

Cause

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