Contact 'Alphabet Search' Bar Does Not Return Any Contacts (Doc ID 2058206.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On 11.1.9.2.0
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1. Go to Simplified UI
2. Click on Contacts
3. Select "My Business Contacts" search list. A large number of contacts are returned (screenshot 1). One of the contacts is "Giacomo Bellani"
4. Click on the "B" link on the alphabet bar and no contacts are listed
Issue: Alphabet Search bar on the Contact object isn't returning any Contacts.

Cause

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