Unable to access Listen & Analyze -> Resources

(Doc ID 2058210.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

There is an error when user tries to navigate to Listen & Analyze


ERROR
-----------------------
Oracle SRM:500
OOPS
Looks like an error has occurred. Don't worry, this problem has been logged and we are looking into the issue.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to SRM
2. Navigate to Listen & analyze
There is an error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform their daily activities

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms