Job Title For Contact Not Synchronizing To The Account Job Title (Doc ID 2058940.1)

Last updated on OCTOBER 08, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR  
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Job title updated on contact in Outlook is not seen when going through Manage Contacts->Account on the server side after synchronization.
However it is visible when going through Manage Contacts->Last name.

EXPECTED BEHAVIOR
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Job Title is visible on the contact when going through Last name as well as Account

STEPS
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The issue can be reproduced at will with the following steps:
1. Update Job Title on Contact in Outlook
2. Run synchronize
3. Navigate to Manage Contacts and open the particular contact by clicking on Last name. Job Title is seen as set on Outlook.
4. Navigate to Manage Contacts and open the particular contact by clicking on Account. Job Title is not synchronized.

Cause

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