The record you are trying to access is deleted (Doc ID 2059099.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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Sales Reps were reporting that they were losing contacts that were previously in Sales Cloud. When opening the opportunities with Any contact persons connected to Opportunities receive the message that they are deleted.

EXPECTED BEHAVIOR
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The contact should exist and when click on contacts from Opportunity, contact details page should launch.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to specified opportunities, click on contact sub-tab, and click on a specific opportunity

Error
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The record you are trying to access is deleted (ZCM - 3090032)


BUSINESS IMPACT
-----------------------
Record was deleted

Cause

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