Upgrade To Commerce Managed Package 5.0 Giving Error: Unmanaged custom object tab already exists. (Doc ID 2060653.1)

Last updated on OCTOBER 12, 2015

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to upgrade managed package,
the following error occurs, you will receive email:

ERROR: Your request to install package "Oracle CPQ Commerce Integration v5.0" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected. If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information. Organization: Org (AAAAAAAAAAAAAAA) User: SFDCuser (BBBBBBBBBBBBBBB) Package: Oracle CPQ Commerce Integration (CCCCCCCCCCCCCCC) Problem: 1. (Quote__c) Unmanaged custom object tab already exists, package upgrade cannot create another tab Quote__c: Unmanaged custom object tab already exists, package upgrade cannot create another tab


The issue can be reproduced at will with the following steps:
1. Go to link http://utilities.bigmachines.com/integration/sfdc/SFDC_package_selector.htm
2. Select upgrade package 5.0 and SFDC Sandbox edition.
3. Enter password.
4. Enter SFDC sandbox credentials
5. Click 'Upgrade' button.

Cause

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