Users Unable To Login - users who have capital characters in email id (Doc ID 2061014.1)

Last updated on SEPTEMBER 29, 2015

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Workflow and Automation

ACTUAL BEHAVIOR
---------------
The users are unable to login after being added to SRM & even after resetting the password multiple times. They are receiving error that the username & Password are incorrect.


EXPECTED BEHAVIOR
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The user should be able to login once they have been added to SRM


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Invite a new user to the account
2. The new user does the account setup
3. Then the user tries to login

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login into SRM

Cause

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