Error Message When Taking Action Sign Contract For User With Double Role (Doc ID 2061025.1)

Last updated on OCTOBER 07, 2015

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Contract Authoring

The contract is in Pending Signature and the user pressed Actions/Signed Contract to proceed with signing in Docusign.
User is both Buyer and Contract administrator, so he has a double role assigned.

When he pressed Sign Contract, the following error message showed in the screen:

ERROR
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Validation error: There is a duplicate key sequence 300000002526231 for the http://www.docusign.net/API/3.0:RecipientKey key or unique identity constraint.


STEPS
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The issue can be reproduced at will with the following steps:
1. In the production Desktop UI > Contracts > edit an existing Contract
2. Click on the button Actions > for Sign Contract
3. Error prompts

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sign contracts.

Cause

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