Customer Cannot See Post Even Though She Is Part Of The Workflow - it's Not You, It's me Error (Doc ID 2061126.1)

Last updated on OCTOBER 27, 2015

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Workflows, Threads and Collaborations


While trying to open a post which is created using workflow, user is getting an error.

ERROR
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"It's not you, it's me message"




STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Workflow with all steps for creating a post, approving it & publishing it.
2. Create a Bundle & assign this workflow to that bundle
3. Assign the post approver of the workflow as a user to this bundle
4. create a post for the workflow
5. Login with the user id of approver & click on the Open post button on Collaboration thread

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete their daily activities

Cause

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