Why Does A Blank Screen Appear When The Relationships Count Is Clicked On Contact Overview Page? (Doc ID 2061255.1)

Last updated on SEPTEMBER 29, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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A Blank screen is displayed when the Relationships Count is clicked on Contact Overview Page

EXPECTED BEHAVIOR
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The Edit Contacts: Relationships Page should be displayed

STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to Contacts
2) Click to edit existing Contact
3) The Account Profile Page opens
4) Next to Relationship click the count e.g. 1
5) Blank screen appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, A Blank screen is displayed when the Relationships Count is clicked on Contact Overview Page

Cause

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