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Campaigns: Emails Not Sending - Contacts Stuck in Email Step on Campaign with Status: "Action in Progress or Scheduled" (Doc ID 2061692.1)

Last updated on AUGUST 11, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Purpose

The purpose of this article is to help clients with a very common email sending issue. When contacts are stuck in an email step/not being sent emails, and when you click into the contacts (the numeric blue square) in the step, if you scroll to the far right you will see most or all of them with the status Action in Progress or Scheduled. This article will go in-depth on troubleshooting this issue.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Determine the Error Message
 Email Batch Error: "Error occurred while trying to assign Sender Information"
 Related Reading
References

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