Outlook Lead List View Missing Fsn Creation Date (Doc ID 2061782.1)

Last updated on OCTOBER 07, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Creation date is added to outlook Pages > Edit List View> All Leads. But, creation date is not displayed in outlook Lead list view. This is standard field.
Customer already had Creation Date selected and checked "Back Update" before R9 PB3 per Bug 20114214 - LEAD CREATION DATE FIELD IS NONE FOR LEADS CREATED IN OUTLOOK. But it is still not working.

The issue is in Outlook Creation Date is still not visible.
Field fsn Creation Date is available in Outlook > Opportunities list view. But in Outlook > Leads list view, it is still missing fsn Creation Date.

Cause

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