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Service Exception Report Requirements (Doc ID 2061842.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Purpose

Service Exception Reports (SERs) contain information from a root cause analysis performed by Oracle Cloud Operations on specific service outages.

Scope

Oracle Cloud customers can request SERs for issues or outages that have occurred within the last 30 days, on a production environment by creating a new Service Request.

Details

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In this Document
Purpose
Scope
Details
References

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