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Oracle Cloud Service Outage: Service Exception Report (SER) Request Process (Doc ID 2062223.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Data as a Service
Oracle Storage Cloud Service (Metered)
Oracle Storage Cloud Service
Oracle BigMachines CPQ Cloud Service
Oracle Cloud > Oracle Software Cloud > Oracle Human Capital Management Cloud
Information in this document applies to any platform.

Purpose

This document explains how a customer can request a Service Exception Report (SER) (previously refered to as post-mortem, incident report, or root cause/ RCA report) for an Oracle Cloud outage.

Scope

This document was created for customers interested in obtaining a Service Exception Report (SER) for specific service outages.

Oracle Cloud customers can request SERs for issues or outages that occurred within 30 days. SERs are provided for Oracle Cloud Services in production environments only.

Details

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In this Document
Purpose
Scope
Details
 Overview
 Services Covered
 Information Included in SERs
 How to Request an SER
 Requesting an SER Using My Oracle Support
 Requesting an SER through RightNow CX
References

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