Contact Data Displaying Instead Of Accounts In Account Search Tab

(Doc ID 2063338.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


1. Creates an Activity and tries to tag a Account to it, the issue occurs.
2. In Account search tab, it's displaying Contacts instead of Accounts.
3. Creating Appointment from Activity Object not from Calendar on Desktop UI only, not using Simplified UI.

Expected Behavior

On Account Search page, accounts should appear, but not Contacts.

Reproducible Steps

a. Log into Fusion Applications

b. Go to Desktop UI

c. Go to Activity Management

d. Create Appointment

e. To tag an Account to the activity, click on Account Search tab

f. It displays Contacts instead of Accounts

Due to this issue, users are unable to map accounts to activities.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms