The Loading Dialog Appears and Hangs When Creating or Editing a Quote in Salesforce Managed Package 5.0

(Doc ID 2063909.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

When creating and/or editing a quote, the "Loading Oracle CPQ Cloud" dialog appears with a spinning wheel, but never successfully enters Oracle CPQ Cloud.  

    

Even if CPQ Cloud is configured to reside outside of the Salesforce iFrame, the page will not redirect when entering a quote.

Changes

A recent upgrade to the Managed Package v5.0 for Salesforce.

Cause

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