Deleted Activities Still Show In Outlook (Doc ID 2064530.1)

Last updated on FEBRUARY 01, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR  
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Customer reported that if he deleted Activities (originally created in Outlook) in OSC, he can still see them in Outlook after synchronization

EXPECTED BEHAVIOR
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Activities should be deleted from both Outlook and OSC

STEPS
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The issue can be reproduced at will with the following steps:

1. Create activity/meeting in Outlook.
2. Run sync and push the activity to OSC.
3. Delete the activity in OSC
4. Run full sync
5. Calendar entry is still seen in Outlook.

Cause

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