Email Notifications To Assigned Messages (Doc ID 2064601.1)

Last updated on NOVEMBER 23, 2015

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.
Other requirements :

Ques: A single post might get transferred to different users. Suppose, the message is assigned to X initially, later if it gets transferred to Y.
Should X also get mail notifications along with Y after it got transferred?

Ans : The answer to your question is YES.
Both X and Y should be informed, even if messages are reassigned.
The reason for this is so both users are aware of the conversation and there is transparency with how our customer service teams.

Please check Enhancement request # 21943688 for more updates.

Goal

Will we get email notification sent to assigned user / team every time a customer replies back to a message ?
 

Solution

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