Address Shows Read Only For Accounts (Doc ID 2065252.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
The Address box in Accounts is read only. The button is not active for the popup window to be displayed.


EXPECTED BEHAVIOR
Expect that the button to be active and the popup window to be displayed.

STEPS

The issue can be reproduced at will with the following steps:
1. Oracle Sales Cloud for Outlook - Account -
2. Address section - try and add or edit the address



Cause

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