Address Shows Read Only For Accounts

(Doc ID 2065252.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

The Address box in Accounts is read only. The button is not active for the popup window to be displayed.

Expect that the button to be active and the popup window to be displayed.


The issue can be reproduced at will with the following steps:
1. Oracle Sales Cloud for Outlook - Account -
2. Address section - try and add or edit the address


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms