Error: "AVAA0-2242-E" During Login to P6 Professional When the Connection is Invalid or Unable to Connect to the Database

(Doc ID 2066227.1)

Last updated on JANUARY 20, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.3.10.0 to 8.3.11.0 [Release 8.3]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3.10.0 to 8.3.11.0 [Release 8.3]
Information in this document applies to any platform.

Symptoms

ERROR
-----------------------
Executable: PM.exe
Application: Primavera P6 Professional R8.3.10
Event Code: AVAA0-2242-E
Message:
 Access violation at address 00DEBD81 in module
 'PM.exe'. Read of address 00000000

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to login to P6 Professional

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms