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Error: "AVAA0-####-#" During Login to P6 Professional When the Connection is Invalid or Unable to Connect to the Database (Doc ID 2066227.1)

Last updated on AUGUST 16, 2018

Applies to:

Primavera P6 Professional Project Management - Version 8.3.10.0 to 15.2.4.0 [Release 8.3 to 15.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3.10.0 to 15.2.4.0 [Release 8.3 to 15.2]
Information in this document applies to any platform.

Symptoms

ERROR
------------
Event Code: AVAA0-####-##
Message: Access violation at address 00E9EFF0 in module 'PM.exe'.  Read of address 00000000

Examples:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to login to P6 Professional

Changes

 

Cause

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