Dependent Names Displaying As 'Plan' When Making Benefit Elections Via Employee Self-service (Doc ID 2066343.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Benefits

ACTUAL BEHAVIOR
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Dependent Names displaying as 'Plan' when making benefit elections via employee self-service

When making benefit elections via employee self service the dependent names are not listed , instead the word 'Plan' is displayed with the appropriate relationship (Child, Spouse, etc.).

This issue is only occurring via employee self service and not as an administrator.

The issue appears to be occurring for all life events and all employees.

Upon reaching the confirmation page the names of the dependents show up again.

EXPECTED BEHAVIOR
-----------------------
Expect the name to show correctly on all train stops

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > My Benefits
2. Go thru the enrollment train stops
3. See contact name is showing as plan


Cause

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