Unable To View Eloqua Custom Audience In SRM (Doc ID 2066742.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, CX Integration

User is unable to view SRM Custom Audience in Eloqua.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create custom audience via WandA>Accounts>Custom Audiences
2. Hit "create custom audience" button
3. Add Audience details
4. Go to Eloqua using https://cloudconnectors.eloqua.com/ & Login
5. Navigate to AdFocus -> AdFocus: marketingdecisions -> Providers
6. Edit the SRM provider to add SRM credentails.
7. Close the pop up once done.
8. Check the Audience if it is listed.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to demo/use the custom audience feature

Cause

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