Facebook API 2.4 issue with "People Talking About This" metric (Doc ID 2068055.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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Metric, ‘People talking about this’ under Engagement Overview has been deprecated by Facebook since July 2014.
However, in Listen & Analyze, this data point is available up to July 2015. There are however no data available for Aug 2015.

EXPECTED BEHAVIOR
-----------------------
If we are showing a relevant metric a year after Facebook deprecated the said metric, the metric should still be made available

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
via Analytics

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are left confused as to why the tool able to show these data points (after Facebook had deprecated it) and now not available for August 2015

Cause

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