SEM Channel Reports are not being sent out

(Doc ID 2068092.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
User is trying to download SEM channel reports, but no email is sent


EXPECTED BEHAVIOR
-----------------------
SEM channel reports should be sent via email to user who is retrieving the relevant report/s


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to retrieve reports as required by the business

Cause

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