Fusion Benefits: Unable to Query a Plan On The Effective End Date (Doc ID 2068198.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.10.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

It is not possible to query a plan on the effective end date of a change.Users are unable to query or find their plan on the date that is equal to its effective end date.

Steps

  1. Plan Configuration > Plans> An update has been made to a plan effective 9/1/15. When going into the Plan form and query up the plan on 9/1, the plan is displayed.
  2. When trying to query the plan as of 8/31/15, the plan cannot be found. Search results come up blank.
  3. If you date track to a prior date, say 8/1/15, the plan then shows up again.

 

Cause

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