Outlook Synchronization Fails With Sync Conflicts Due To Broken Links (Doc ID 2068985.1)

Last updated on OCTOBER 21, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
When attempting to sync with Sales Cloud 7 Sync Conflicts are reported in the Sync Control Panel with shown "Broken links" for Outlook

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms