Add Multiple Opportunities on email

(Doc ID 2069033.1)

Last updated on NOVEMBER 06, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR  
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When sharing an email with Sales Cloud and then put in the lead and the opportunity – sometimes customer has 2 opportunities for that same lead that customer wants to track with that email, but system only lets to select one. Is there a way to do add both opportunities?

EXPECTED BEHAVIOR
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Requirement is multiple opportunities can be selected when sharing email with Sales Cloud.

STEPS
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In Outlook, click on Sales Lead and open a Lead
Click on Send email to contact
Customer wants to know if it is possible to select more than one opportunity when sharing email on this screen. Currently system allows to select just one opportunity.

Cause

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