"Add: Households" Picker Should Limit The Search To Households Only
Last updated on JULY 04, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
"Add: Households" picker should limit the search to households only. Create function should be limited to Households only
While adding a customer to the list of Manually Included Customers in a territory coverage a user has an option to add:
For Accounts and Contacts the dedicated pickers are used.
For the Household the generic "Add: Relationship" picker is used with overridden heading (so it reads Add: Households).
The issue is that although the picker states "Add: Households" a user can search for, and ultimately add other record types to a territory coverage.
Also, a user can potentially initiate a creation process not only for a household, but also for an account and contact.
"Add: Households" picker should limit the search to households only. Also, if Create function cannot be hidden (as this flow is not needed for TM coverage definition), the Create function should be limited to Households only.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms