Logo Photo Not Displaying In Email Notifications

(Doc ID 2069255.1)

Last updated on MAY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Logo photo not displaying in email notifications

I have added a logo picture to some email Lead templates but is not correctly displayed.


EXPECTED BEHAVIOR
-----------------------
The logo picture should be displayed correctly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Application Composer --> Marketing Application --> Email Templates
2. Create the email template --> on the email body insert the logo picture
3. Application Composer --> Marketing Application --> Object Workflows --> Create an object workflow that send email on creation of the lead using the template created at point 2.
4. Go to Simplified UI --> Create a new lead.
5. When the notification is received in Microsoft Outlook client, the logo is not displayed.


Cause

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