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Customer Unable To Retweet From Mobile Application For SRM (Doc ID 2069309.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
On SRM Mobile App, the user is not able to retweet a tweet. The Retweet form shows no Social Property to choose from


EXPECTED BEHAVIOR
-----------------------
The user should be shown the existing Twitter handles in the Retweet form


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Mobile App
2. Go to Engage Module
3. Open any Tweet
4. Click on the ReTweet
5. On the next screen, click the Retweet From
There are no Social Properties to choose from.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the retweet option from mobile app

Cause

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In this Document
Symptoms
Cause
Solution
References


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