My Oracle Support Banner

Invoice Approval Emails Are Not Being Sent (Doc ID 2069852.1)

Last updated on DECEMBER 02, 2022

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Invoices-Audit Invoices

ACTUAL BEHAVIOR
---------------

Email notifications are not being sent/received to approvers. Invoices are appearing in the approvers BPM worklist

EXPECTED BEHAVIOR
-----------------------
Approvers should receive the email notifications

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see invoice approvals

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.