Live Help Service Interruption on October 21 and 22, 2015 (Doc ID 2069932.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Services Impacted:
Oracle Live Help Chat and Email On Demand


Date and time of Service Impact:
October 21 2015 1:55 pm – 2:10 pm ET and October 22 12:35 pm – 12:45pm ET


Impact:
During the times specified above, Oracle Live Help On Demand Chat and Email customers experienced a brief service outage. Agents were unable to log into the Agent Console and active chat sessions were disconnected.

Solution

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