Messages Coming Into Listen Without Correct Keywords (Doc ID 2071204.1)

Last updated on OCTOBER 29, 2015

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

There are snippets coming in that do not have the keywords added into the topic. It is for Twitter and it is really odd because at first glace it looks as if the snippet has the keyword "Hum" but really it's just getting cut off and when you go into the actual tweet the word is Human or Humor or Humble.

Cause

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