Unable To Approve 'Obtaining Request Approval' Status in Oracle Identity Self Service (OIM) for P6 (Doc ID 2071588.1)

Last updated on NOVEMBER 05, 2015

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.2.4.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Requests entered via Oracle Identity Self Service for use with P6 Cloud are in a status of "Obtaining Request Approval" and cannot be approved.

EXPECTED BEHAVIOR
-----------------------
The administrative user(s) can approve the submitted request(s).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Oracle Identity Self Service (OIM)
2. Log in with an administrative user
3. Note that a request is in status "Obtaining Request Approval" but there is no way to approve it.

Cause

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