Unable To Import Customer Due To HZ_DUPLICATE_COMBINATION Error (Doc ID 2071917.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Customer Import
Customer import always ends in HZ_DUPLICATE_COMBINATION error and thus could not able to upload Customers.

ERROR
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*Unable to Import Customer due to HZ_DUPLICATE_COMBINATION error

STEPS
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The issue can be reproduced at will with the following steps:
1. Populate data in Customer template UploadCustomersTemplate.xlsm downloaded.
2. Upload template.
3. Perform Data import steps

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import customer data

Changes

Data in Import source file.

Cause

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