ERROR: Test Email Not Sending - "Error occurred while trying to assign Sender Information" (Doc ID 2072133.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

The client is unable to send a test email due to the following error:

"Error occurred while trying to assign Sender Information. Either you have not defined a Sender for this email or the email contains a Signature Layout that has a broken User Field in it (improperly formatted). You may need to re-insert the user fields into your Signature Layout."

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms