OSC: Unable To Create A Report With CSA and Related Objects (Doc ID 2072169.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Analytics

ACTUAL BEHAVIOR
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When attempt to create a report based on CSA (Sales Lead as primary and Sales Order custom object as related object), report shows No Results

EXPECTED BEHAVIOR
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Expected to see rows returning on report as customer have leads with sales order associated


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a CSA based on Sales Lead
2. Add Sales Order custom object as related objects
3. Created report based on CSA and the following columns: Lead Name, Sales Order
4. Report return no results


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create report to return the leads with sales orders associated.

Cause

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