ERROR: CRMOD Update Contact External Call Failure - "No user key can be used for the Integration Component instance Contact"

(Doc ID 2072503.1)

Last updated on SEPTEMBER 11, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

External call to update contact in CRM On Demand (CRMOD) fails with an error similar to the following:

No user key can be used for the Integration Component instance Contact.(SBL-EAI-04397)

    

To reproduce the issue:

  1. Navigate to  > Platform Extensions : Integration > Outbound > External Calls > Send Data > Contact > Update Contact > Options > select Test External Call
  2. Search for a contact that failed the external call > click Execute Test
  3. Observe the error
Note: The exact path (particularly Send Data > Contact > Update Contact) will vary depending on the unique configuration of the instance. The external call will be whichever one is used to update contacts in the associated CRM.

Cause

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