ERROR: CRMOD Update Contact External Call Failure - "No user key can be used for the Integration Component instance Contact"
Last updated on SEPTEMBER 11, 2016
Applies to:Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.
External call to update contact in CRM On Demand (CRMOD) fails with an error similar to the following:
No user key can be used for the Integration Component instance Contact.(SBL-EAI-04397)
To reproduce the issue:
- Navigate to > Platform Extensions : Integration > Outbound > External Calls > Send Data > Contact > Update Contact > Options > select Test External Call
- Search for a contact that failed the external call > click Execute Test
- Observe the error
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