ERROR: CRMOD Update Contact External Call Failure - "No user key can be used for the Integration Component instance Contact" (Doc ID 2072503.1)

Last updated on SEPTEMBER 11, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

External call to update contact in CRM On Demand (CRMOD) fails with an error similar to the following:

No user key can be used for the Integration Component instance Contact.(SBL-EAI-04397)

    

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms